Refund Terms
Refund Policy
We want you to have a safe and transparent experience. Please read our refund and cancellation policy below.
Cancellation Right
The standard 14-day cancellation right for digital content and streaming services ends as soon as delivery begins.
- The cancellation right ends when you receive your login credentials.
- This is because the service is delivered digitally and immediately.
Our 7-Day Guarantee
Although the cancellation right ends, we want our customers to be satisfied. Therefore, we offer an additional 7-day technical guarantee for your peace of mind.
- 100% refund within 7 days if critical errors occur on our servers.
- Applies only if our technical VIP support cannot resolve the issue for you.
No Refund For
Unfortunately, we cannot offer refunds in situations where the issue is beyond our control or where our guidelines have been misused.
- Poor internet connection or WiFi problems on your side.
- If your account is closed due to account sharing or unauthorized re-streaming.
